Terms & Conditions
Welcome to Aurora Designs & Window Furnishings!
We are GJ and NR Holdings Pty Ltd , trading as Aurora Designs & Window Furnishings based in the ACT and proudly serving NSW and customers across Australia.
This website is here to give you a feel for what we do — the look, the quality, the service. If you’re here browsing, lovely. Just remember: the info you see is general in nature, and like all good things, it’s subject to change.
1. General Product Info (a.k.a. The Fine Print of Beautiful Things)
Everything shown on this site is for inspiration and general information only. While we do our best to keep it up to date, product specifications, pricing, lead times, and availability may change. If you’re ready to make decisions, get in touch so we can confirm current details.
Please don’t rely on website images or descriptions for exact measurements or technical specs — those need to be finalised with us directly.
2. No Logins, No Sales
You don’t need an account to use our site. We don’t sell directly through the website, and there’s no checkout. You’re free to browse, dream, and reach out when you’re ready to talk about your project.
3. Custom Orders & Payment Terms
We specialise in made-to-measure products. That means we start fresh for every client — no off-the-shelf shortcuts.
Once you’re ready to proceed, our payment terms are simple and industry-standard:
50% deposit at the time of order, and 50% balance due prior to installation.
This allows us to lock in production and book your install.
4. Lead Times & Delivery
Lead times start from the date of your final measure and when your order is formally submitted into our workrooms.
If an additional consult, design confirmation or re-measure is needed, we’ll let you know at the quoting stage. We’re transparent about the process — no surprises.
Because we work with third-party suppliers and custom production, timeframes can vary. We’ll always keep you updated, and appreciate your patience if the occasional delay pops up.
5. Product Performance & Fabric Movement
All fabrics — whether natural or synthetic — are responsive to their environment. Over time, you may notice minor movements such as soft rippling, stretching, or puckering. This is normal and depends on factors like fibre composition, humidity, temperature and window exposure.
It’s part of how fabric behaves in real homes.
Please do not remove, clean, or alter your window furnishings without speaking to us first. We’re happy to provide guidance to help avoid damage or voiding your warranty.
6. Warranties
All products supplied by Aurora Designs & Window Furnishings are covered under Australian Consumer Law, and may also carry additional manufacturer warranties.
We’ll outline specific warranty terms relevant to your order — just keep your invoice or proof of purchase on hand.
Our warranties cover:
- Manufacturing defects in materials or workmanship
- Hardware faults within the warranty period
- Normal residential use
They do not cover:
- Natural fabric movement or change over time
- Incorrect installation by others
- Misuse, neglect, or unauthorised modifications
- Improper cleaning or maintenance
Need help? Just contact us — we stand by the products we supply and install.
7. Intellectual Property
All content on this site — including images, words, logos, designs, and layout — is the property of Aurora Designs & Window Furnishings or used under licence. Please don’t copy, republish, or reuse it without our permission.
We’ve worked hard on this — thanks for respecting it.
8. Privacy & Data
When you send us an enquiry, we collect details like your name, email, phone number and project info. This helps us respond and follow up with you — we don’t share or sell this information.
We also use tools like Google Analytics and Meta Pixel to understand how people interact with our website. These tools use cookies. You can control how cookies are used via your browser settings.
9. Disclaimers
While we aim to provide accurate and helpful information, the content on this site shouldn’t be taken as professional advice or relied upon as a guarantee.
We’re not liable for any damages or losses arising from the use of this website or your reliance on its content. If you need certainty, just ask — we’ll give you the latest information directly.
10. Governing Law
These terms are governed by the laws of the Australian Capital Territory and New South Wales. Any disputes will be handled under those jurisdictions.
11. Talk to Us
If you have a question, concern, or you’d just like to talk fabric — we’re here.
The Aurora Difference
In an industry that often relies on outdated practices and a one-size-fits-all approach, Aurora stands apart by redefining what locally made blinds, shutters, awnings and curtains can be.
We believe in the power of transformation—one of our core values—to create something truly special, but we also believe in offering fair and affordable pricing to provide a transparent approach. For example, we don’t mark-up our curtain fabrics. What we pay, you pay.
This means not just improving on the old ways but revolutionizing every aspect of the journey our customers have with us.
From bespoke product offerings to white-glove service, we are committed to setting a new benchmark for quality, service, and style.
