FAQ
We get a lot of questions asked of us here at Aurora. Many of them are related to particular products, for this you can see a list of Product FAQ’s on each product page of our website. Alternatively, try using the ‘Search’ function bar on the top left of our homepage. We are continually building these pages every single day with the new questions asked.
Below are some of our most frequently asked questions by our customers and referral partners.
We are experts in the following products, having assembled an incredible team with unrivalled experience.
- Curtains and drapery
- Sheers
- Internal blinds and shades
- Plantation and Timber Shutters
- Awnings and Outdoor Blinds
- Alfresco – Folding Arm Awnings
- Heritage Awnings – Canopies
- Traditional Window Awnings
- Curtain tracks and rods.
- External aluminium shutters.
- Roller Shutters
- Security Screens & Doors
- Retractable louvre roofs.
- Louvred roof systems
- Retractable patio awnings
- Folding Arm Awnings.
- Wallpapers – both local and designer ranges
- Canberra
- Yass
- Murrambateman
- Googong
- Queanbeyan
- South Coast NSW (Bawley Point in the North to Broulee in the South)
We do have good fast lead times, this is due to a few reasons.
- We’re not the biggest window furnishings provider in the region, but we are the best – so we’re not too busy chasing our tail.
- We only work with Australian owned workrooms and companies. This ensures lead times from suppliers and raw materials are available faster.
- We check the availability of products and fabrics before providing you a quote to avoid unnecessary backorders.
- We don’t take on large commercial jobs, this means our team are available to help you faster.
- We keep our business processes automated behind the scenes so our people are freed up, and unshackled from their desks/computers, to spend more time with you.
- All of our team help install and deliver your products. One of our strong beliefs is that everyone who works with us must be able to install the products we offer, or at least assist the Technicians in doing so.
- When our Technicians are busy, other members of our team, including our owners, jump in and help out. One team, one dream.
No. We believe you deserve to be happy with our products and services before paying the balance of your invoice.
We ask for a deposit before your order is made in our local workrooms, the amount is specified on each and every quote.
We understand the level of choice is overwhelming. Our recommendation is to go with who you trust in your home, who is genuinely wanting to work with you to delivery exceptional service. We believe we offer the best services and products, but respect that you make this decision for yourself.
Take some time to get to know our team, our values, and ‘Why Aurora’.
That’s true and we’re ok with this. There are a few reasons:
- Whilst we have a lot of industry experience – including owning/operating one of the largest providers in the region, we branched out and opened Aurora in 2024 as we noticed a huge gap in the market for quality service in our industry.
- We don’t incentivise our customers to leave reviews. This is against Google policy but also goes against our core value of ‘Authentic’.
- We don’t incentivise our staff to get a bonus to get reviews? Again – this is against Google policy and ingenuine.
We train our team to provide the same high level of service to every single client of Aurora window furnishings regardless of how motivated they are to get a financial incentive on that day. - We don’t work with as many homeowners or clients as our competitors do. We rely on word of mouth, not lots of internet/radio with advertising.
No. Our pricing is fair and competitive but different to others as our products are of the good quality and service is unrivalled. We have longer warranties and lifetime value. Having said that, due to our low overheads and owner involvement, we can genuinely match/come close to quotes, and then exceed service and quality expectations in comparison.
Aurora Designs carefully selects manufacturing partners and workrooms based on an extensive criteria, which includes:
- Being 100% Australian owned and operated. We believe in supporting our local communities.
- Proximity to our own Showroom. To cut down on unnecessary multiple deliveries and long distance.
We support handmade workrooms in Canberra, South Coast NSW, Sydney, Melbourne, the Gold Coast and Adelaide.
No. We don’t believe in offering discounts off our products to try and attract customers or business. We put our best foot forward with pricing straight away so you can compare on the spot.
We strongly believe in the quality of our products and services and our fair and transparent pricing reflects that – we are transparent and authentic.
We are competitive with pricing and there is a value in the quality of product, service and warranty that we provide.
Whilst many window furnishing brands engage in discounted sales to clear excess unpopular inventory or to make-up for underperforming sales, we believe that our products, our team and their service should be appreciated for their quality and craftsmanship rather than marked down time and time again..
Our approach is to provide consistent value and maintain fair pricing year-round without resorting to short sighted sales tactics.
It’s simple really; we only work with quality workrooms who produce superior quality work to others. We have worked with some of these for many years and are confident in their craftsmanship and the materials they use.
We are also very transparent with our warranties for products and services.
Most companies offer a limited 1-2 year installation warranty. Not us! We believe in offering, in the very least, the same timeframe as the product and sometimes more.
Our product warranties vary by product and workroom used. All products have their warranties listed on our product pages, but we also have a dedicated page to our warranties due to this being such a regular question we get, and being one key reason customers choose us over others. |
Absolutely. Our greatest passion is providing our expert advise and consultation on transforming a space. We’ll come equipped with a wide array of samples, ready to help and make suggestions.
Normally between 1 and 3 weeks.
We will have a page on our website shortly which publishes our pricing and lead times by product – so stay tuned.
Your lead times are always stipulated on your quote, and we never over promise – if anything we try and get them in earlier than expected so we can exceed your timeframes.
Absolutely. We work with a number of fabric and component suppliers who assist with this. For example, we work closely with our good friends at Warwick to help support sampling. |
Our warranties start at 15 years and go up to 30 years. Yes, you read that right.
Yes. Aurora warranties are fully transferrable – which is great for the new owners and helps you in the sale process, especially if you’ve just upgraded your window furnishings to help with the sales campaign.
We offer really fair and competitive pricing at all times. We don’t have huge markups due to our low company overheads and owner involvement every step of the way – so we put our best foot forward. We find it’s the most authentic and trustworthy way of consulting with you. |
We accept:
- Bank transfer
- Credit/Debit card
- Interest free finance options.
- Cash (although we try to avoid it)
- PayID
- Bitcoin/Other Crypto
- Cheque
Invoices will be provided for all payment types.
One of our core values is authenticity.
We have nothing to hide and we’re very transparent and upfront.
We take measurements in the home to ensure they fit perfectly, but we then have to apply certain manufacturing ‘deductions’.
The measurements are no secret, so we’re happy to share them, all you have to do is ask.
We’ve never understood why our competitors hide such information as if they don’t trust their measurement accuracy or they don’t like sharing them to be compared for pricing.
We have nothing to hide and as such, we’ve garnered a lot of trust in our community and from our customers as a result.
Yes. The overwhelming majority of our products are made in Canberra, Sydney, Melbourne or Adelaide.
Occasionally, like others, if something is not available in Australia – we have to source that from overseas. In fact, we have great love and admiration for the Weinor awning company from Germany.
Yes, our fabrics and designs are specifically manufactured to enhance thermal insulation, significantly reducing energy costs year-round. |
We offer hardwood, sustainable polymer (PVC), and aluminium plantation shutters, each selected for durability, aesthetics, and suitability to the Canberra climate. |
Yes. In fact we support 5 different motor brands, including Becker, Somfy and Acmeda, to suit any weight or style of product. |
That depends on which product and which motor/accessories you choose. We will guide you and help with recommendations based on the size/weight of your product.
Typically, for internal blinds, you can add an additional $150 – $200 per blind.
For awnings, we approximate an additional $200 – $350 per product.
We commit to supporting our partners for the long term. As such, they often protect us from price increases unlike other retailers and design agencies. We’ve worked with a number of them for years and as a result of our loyalty, they limit our price increases.
Price rises are inevitable though. We take the risks in business to honour such a quote timeframe and by keeping our business overheads low, relying on word of mouth and not huge advertising budgets, we can continue to pass on those savings to you.
We ask our teams and our customers which organisations they’d like us to support on their behalf.
Some of our current chosen partners are:
- Menslink
- Microforest – local projects
- Lifeline
- Womens Shed Canberra
- South Coast Community Kitchen
- Mens Shed Tomakin
- Hands Across Canberra
- 250+ organisations reached
- Over 30 local primary schools and ELC’s.
We are always on the look out for passionate and ambitious talent that meet our core values of Authentic, Sustainable, Transformative.
Reach out to hello@auroradesigns.com.au and include something in the email that will get our attention.
Don’t bother about a resume though. We’re more interested in where you want to go, rather than what qualifications or where you’ve already been.
Look forward, together.
We are 100% locally owned and made – a team of 4 individuals extremely passionate about our industry.
One of our Directors, Joel Symmans, owned and operated one of the largest window furnishing companies in the region for years. After successfully growing a large business, he wanted to focus more of his energy on his passions – which is transforming beautiful spaces and meeting more customers.
Reach out to hello@auroradesigns.com.au if you ever want to learn more.
We only have a handful of company cars, and they don’t look like what you expect them to. We drive electric vehicles due to our strong commitment to sustainability.
We have one non-electric vehicle, a ute, that will be swapped out for an electric one as soon as it hits the market.
We do indeed. Located at:
80-82 Kembla St, Fyshwick
ACT 2609
We are open every day of the week and by appointment outside of business hours.
Yes – 95% of the pictures on our website are from real life installations. The remaining 5% are from our suppliers or partners to highlight features.
