World Leading Warranties & Guarantees
Yes, you read that right
Here at Aurora, we believe in doing things right. They might be different to how others do things, but our Core Values give us guidance on how we should treat our clients, our team and our family.
Our product and service warranties are by far the best. We have no ‘fine print’, we have no hidden terms.
We are committed to providing THE BEST warranties for our industry. Our installations carry the same length of warranty as our products do. See the list of some of our guarantees and warranties below and let us know what you think by booking an appointment or popping into our Showroom to discuss.
Your Guarantees
Curtains
15
- Full 15 year warranty on workmanship, hardware and accessories.
- Made in local workrooms by experienced hands. No imported or machine made products.
- After installation service and care provided by Aurora Technicians, annually.
Shutters
30
- Full 30 year warranty on all materials, structures, hardware and paint.
- Locally manufactured options, not just 'assembled' locally, actually MADE here!
- Quality installation craftmanship by tradespeople.
Blinds
15
- Full 15 year warranty on all materials, systems and fabrics.
- Locally owned and manufactured.
- Made in workrooms with sustainable practices, including commitments to ZERO landfill.
Awnings
15
- Full 15 year warranty on ALL awnings and external shade systems.
- Includes all materials, hardware, motors and installations.
- We ensure all Outdoor solutions will meet strict regulatory requirements in the ACT.
Outdoor
15
- Full 15 year warranty on all locally manufactured and imported solutions.
- Includes materials, hardware, motors and installation.
- We ensure all installations will meet strict regulatory requirements in the ACT.
Fabrics
15
- Extensive range or interior and outdoor fabrics, largest range in Canberra.
- Full 15 year warranty on all fabrics.
- Aurora ONLY use sustainably sourced fabrics, complying by Greenguard certifications.
Unparallelled quality
- Lifetime warranties - up to 30 years, longest in the industry.
- We spend more time checking your products than the workroom does making them.
- White glove installations
Exceptional Service
- Consultations and installations attended to by company owners, always.
- Detailed attention paid every step of the way, including in free after sales inspections.
- Strong, open and honest communication.
Extensive Range
- Good, Better, Best - options to suit every budget and style for every category.
- Huge list of qualified and trusted workrooms - tried and tested for over 50 years.
- Nothing is ever put in the "too hard basket", we provide an authentic service of integrity.
Fast Delivery & Installations
- Fast lead times due to working with local workrooms.
- We don't take on large Commercial contracts, freeing ourselves up to be in your home quicker.
- We make your happiness our priority. Our business back-office processes are streamlined so our team is more available to help you.
Local Service Only
- All team members and family involvement is right here in town!
- No subcontractors, except for our trusted Electrician/s.
- We don't outsource admin or service anywhere, especially not overseas.
100% Family Owned
- No large investment firms here - although a few have tried to be involved!
- All owners are locals, with deep roots in our communities.
- Many years of combined experience, in technicals, design and service
All our warranties include installation warranty for the very same length of the product. We back our team to be the very best, so the product shouldn’t outlast the quality of the local workmanship.
The Aurora Difference
In an industry that often relies on outdated practices and a one-size-fits-all approach, Aurora stands apart by redefining what locally made blinds, shutters, awnings and curtains can be.
We believe in the power of transformation—one of our core values—to create something truly special, but we also believe in offering fair and affordable pricing to provide a transparent approach. For example, we don’t mark-up our curtain fabrics. What we pay, you pay.
This means not just improving on the old ways but revolutionizing every aspect of the journey our customers have with us.
From bespoke product offerings to white-glove service, we are committed to setting a new benchmark for quality, service, and style.
